This typically occurs when an error occurred collecting the payment.  To fix follow the steps below.

• Reverse Receipt
  • In Collections Choose 021 Receipt Reversal
  • Enter Transaction Date, Batch, and Receipt Number from Original Receipt
  • Okay To Reverse?
    • Y if the information was entered correctly
    • N if the information enter was not correct 
• Run Cobol Program GRFIX001
  • From main screen choose Run Cobol
  • Enter GRFIX001
  • Enter Year, Seq, Bill No., Receipt Number
  • If all Information is entered correct Everything OK answer Y  
• Collect Receipt Again