SB KVS Help Center

Payee Not Receiving Confirmation Emails Using Direct Debit

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The following are items that can be checked:

  • Does each user who runs the AP Check Process have an email entered in the User module?
  • Does the Purchasing Profile > Parameter > Others tab have 'Email Direct Pay=Yes'?
  • Does the Check ID used for the ACH Payments have data entered in the Direct Pay tab?
  • Does the vendor that is to be paid via ACH have the following setup?
    • Vendor Master File > Address > Address tab (for the Address entered on the voucher): Email Address, Direct Pay checkbox checked
    • Vendor Master File > Address > Bank tab (for the Address entered on the voucher): data entered and Pre-Note=No
    • Vendor Master File > Address > does the vendor have a valid email address
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